Platform
Managing Earn Rules
The Earn Rules section lets you configure how customers earn points from their purchases. Each rule defines a rate at which transaction amounts are converted to points.
Earn rules list
Navigate to Earn Rules in the sidebar to view all rules.
- Status filter: show Active, Inactive, or All rules
- Sortable columns: name, rate, minimum amount, status
- Pagination: navigate through rules
Creating an earn rule
Click Create to set up a new rule.
| Field | Required | Description |
|---|---|---|
| Name | Yes | Descriptive name (e.g., "Standard earn rate") |
| Rate | Yes | Points earned per EUR spent (integer) |
| Minimum Transaction Amount | No | Minimum purchase in EUR to trigger this rule |
| Branches | No | Where the rule applies. Empty means every branch |
| Status | Yes | Active or Inactive |
How the rate works
The rate defines points per euro. For example, a rate of 10 means a EUR 25.00 purchase earns 250 points:
points = (transaction_amount_in_cents / 100) × rate
points = (2500 / 100) × 10 = 250
Minimum transaction amount
When set, the rule only applies to transactions above this threshold. A purchase below it earns nothing from this rule.
Branches
Pick nothing and the rule applies at every branch. Pick one or more and it applies to purchases recorded at those, and nowhere else. A purchase that arrives without a branch is never covered by a rule that names one. See Multiple rules below.
If you have no branches yet, the form says so and links you to Branches, where you add them.
Picking branches supersedes your everywhere rule
While you have an active rule that applies at every branch, picking branches on the rule you are editing makes the form name that other rule. It is telling you which rate your tills at the picked branches stop using: this rule takes over there, and the named one keeps paying everywhere else. With no active everywhere rule, no warning appears, because nothing is being replaced.
Editing an earn rule
Click Edit on any rule to modify its configuration. Changes to the rate are tracked with a history of old and new values.
Changes apply to future transactions only
Modifying a rule's rate does not retroactively change points already earned. Only transactions submitted after the change use the new rate.
Deleting an earn rule
Click Delete and confirm in the dialog. Deleted rules no longer apply to any future transactions. Past transactions that used this rule are unaffected.
Multiple rules
Only one active rule may apply at every branch. Activate a second and the form refuses it: two rates covering the same purchase leave no answer to what that purchase earned.
Branch-scoped rules are how you get more than one. Give each shop its own rate and all of them can be active at once. What you cannot do is point two active rules at the same branch, which the form refuses for the same reason.
At a branch with its own active rate, that rate pays and your everywhere rule is skipped. The points are not added together; the more specific rule wins. A purchase that arrives without a branch is paid by the everywhere rule alone.
Campaign bonuses are a separate mechanism with a separate result. A campaign that doubles points multiplies whatever the winning rate credited, and it arrives in the transaction response as its own entry rather than folded into the rule's.
See Earn Rules for more details on how rules are evaluated, and Campaigns for the bonuses themselves.